Privacy Policy

Tara F is a sole trader trading as Leicester Plumbing 24/7. Leicester Plumbing 24/7 is a trading name and is not a separate legal entity. Tara F is the data controller for the personal information described in this policy.

Business and correspondence address: 13 Amos Road, Leicester, LE3 6NA. Privacy enquiries can be sent to [email protected] or made by calling 07476 144770.

This policy applies to information collected through the website, telephone calls, WhatsApp enquiries and the provision or discussion of plumbing services.

When you contact us, we may collect your name, telephone number, property address, postcode, access information, details of the plumbing issue, photographs or messages you choose to send, and information needed to provide a quotation or arrange work.

When you use the website, technical information may be processed, including IP address, browser and device information, pages viewed, approximate location, referral source, interaction events and security logs. Optional analytics information is collected only after analytics consent.

We use personal information to respond to enquiries, assess availability, provide safety guidance, arrange access, prepare quotations, carry out agreed work, take payment, maintain business records and handle complaints or disputes.

The main lawful bases are taking steps at your request before entering into a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and securing the business. Consent is used for non-essential Google Analytics cookies and related website measurement.

Google Analytics 4 is not loaded until you accept analytics through the cookie controls. When accepted, it helps us understand website use, including page views, sessions, approximate location, device information, referral sources and interactions such as telephone or WhatsApp clicks.

Google Analytics uses first-party cookies, including _ga and _ga_5L3SYLZL94. You can reject analytics on the first visit or withdraw consent later through Cookie settings in the footer.

Google may process analytics information on servers outside the United Kingdom. Where relevant, international transfers are handled through the safeguards made available by Google and applicable data protection law.

Cloudflare provides website delivery, hosting infrastructure, security and traffic management. Security logs may include IP address, request details and device information where needed to protect and deliver the website.

Cloudflare security features may use strictly necessary cookies or similar technologies when required for bot management, challenge verification, abuse prevention or reliable delivery. These functions are separate from the optional Google Analytics category.

If you select a WhatsApp link, you leave this website and communicate through WhatsApp. WhatsApp and Meta process information under their own privacy terms, which may include your telephone number, account details, device information, message metadata and the content you send.

We use information received through WhatsApp to respond to your enquiry, understand the plumbing issue, arrange work and retain appropriate service records. Do not send information that is not necessary for the enquiry.

Google Search Console is used to monitor how the website appears in Google Search, including search queries, impressions, clicks, indexing and technical issues. Using Search Console does not add a Search Console cookie to this website.

Search Console information is generally provided in aggregated or limited form and is used for website maintenance, search performance and security.

We do not sell personal information. Information may be shared with engineers, subcontractors, payment providers, hosting and analytics providers, accountants, insurers, legal advisers or public authorities where this is necessary and lawful.

Service providers are expected to use information only for the relevant service and to apply appropriate security and confidentiality measures.

Enquiry information is normally kept only as long as needed to respond and manage the enquiry. Records relating to completed work, payments, tax, insurance, warranties, complaints or legal claims may be retained for longer where reasonably necessary or legally required.

The local cookie preference is retained in the browser for up to 180 days. Google Analytics cookie lifetimes and analytics data retention are controlled through the website and Google Analytics settings and are reviewed periodically.

Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain processing, receive portable data and withdraw consent. Withdrawing consent does not affect processing already carried out lawfully.

Requests can be sent to [email protected]. You also have the right to complain to the Information Commissioner's Office. We ask that you contact us first so that we can try to resolve the issue.

Reasonable technical and organisational measures are used to protect personal information. No method of transmission or storage is completely secure, so information should be limited to what is necessary.

This policy may be updated when the website, services, legal requirements or technology providers change. The latest version and update date will be published on this page.